FAQ
Q: How do I pair my remote to my Shieldplate?
A: open up the black box and find the receiver. It has a small button on it, press it three times. Wait until the the light is on and press the “A” button. The light will flash 3 times. Then press the “B” button.
Q: When will the shield plates be shipped?
A: The shield plates will be shipped within 3 weeks.
Q: Why does it take 3 weeks for the shield plates to be shipped?
A: The shield plates are hand-assembled, which takes time to ensure the highest quality product is delivered to you.
Q: Can I expedite my order and receive the shield plates sooner?
A: Unfortunately, we are unable to expedite the production and shipping process of the shield plates at this time.
Q: What is the estimated delivery date for my shield plates?
A: The estimated delivery date for your shield plates will be within 3 weeks from the date of your order.
Q: Can I track my shipment?
A: Yes, you will receive a tracking number once your shield plates have been shipped.
Q: Are there any additional fees for shipping?
A: Shipping fees are included in the price of the shield plates.
Q: What is the return policy for the shield plates?
A: Please refer to our website for our return policy regarding the shield plates.
Q: Can I cancel my order?
A: You may cancel your order within 24 hours of placing it. After 24 hours, the order cannot be cancelled as the production process will have already begun.